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Change Order Request & Policy

Please be advised that all requests for order cancellations or modifications are subject to the following fees, pending approval:

  • Approved cancellations: One-time 15% cancellation fee
  • Approved order changes: One-time $250 change order fee

Once an order has entered the production phase, it cannot be canceled or altered under any circumstances.
All cancellation or change requests must be submitted in writing and are only considered valid once Stylex provides written approval.

Change Orders Without Penalty
Change orders without a fee will be accepted within the following windows after production date confirmation:

  • Chairs: Within 2 weeks
  • Tables: Within 3 weeks
  • Lounge: Within 3 weeks

If a request falls within this timeframe, the customer must still submit a formal change order request following the guidelines below. Please note: Change orders may result in the order being redated. Stylex does not hold production dates for revised orders.

Required Information for All Change Order Requests
A new Purchase Order and updated drawing (for modular lounge) must be provided, along with the following details:

  • Stylex Sales Order # (SO#)
  • Date of request
  • Dealer name submitting request
  • Reason for the change (design update, dealer error, site change, etc.)
  • Line number(s) affected
  • Original and new part numbers
  • Detailed explanation of what is being changed (size, finish, quantity, etc.)
  • Original and new quantities, if applicable
  • Original and new finishes, if applicable

Alternatively, you may submit a copy of the order acknowledgment with the changes clearly noted on affected lines, along with any required updated drawings.